Privacy Policy

Last updated: June 1, 2025

Grayline Inc. ("Grayline," "we," "us," or "our") operates the Grayline ERP platform and website at grayline-erp.com. This Privacy Policy explains what data we collect, why we collect it, and how we use it. If you have questions, email us at support@graylineerp.com.

1. Information We Collect

We collect information you provide directly to us and information generated automatically when you use our services.

• Account data: Name, email address, company name, phone number, and password when you create an account or request a demo.
• Business data: Project details, crew information, invoices, estimates, client records, and other data you enter into the platform.
• Usage data: Pages visited, features used, time spent, browser type, IP address, and device information.
• Payment data: Billing address and payment method details processed securely by our payment processors. We do not store full card numbers.
• Communications: Messages you send to our support team or through the platform.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Grayline ERP platform
• Process transactions and send billing-related communications
• Respond to support requests and questions
• Send product updates, security notices, and account notifications
• Analyze usage patterns to improve product features and performance
• Comply with legal obligations

We do not sell your personal information to third parties.

3. Data Sharing

We share data only in these limited circumstances:

• Service providers: We work with vendors who help us operate the platform (hosting, payments, email, analytics). They access data only to perform services on our behalf under confidentiality agreements.
• Legal requirements: We may disclose information if required by law, court order, or government authority.
• Business transfers: If Grayline is acquired or merges, your data may transfer to the new entity. We will notify you before that happens.
• With your consent: For any other sharing not described here, we will ask first.

4. Data Security

We use industry-standard security practices including encryption in transit (TLS), encryption at rest, access controls, and regular security audits. No system is 100% secure. If a breach affects your data, we will notify you as required by applicable law.

5. Data Retention

We retain your account data as long as your account is active and for a reasonable period afterward to comply with legal obligations. You may request deletion at any time by contacting support@graylineerp.com.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability (receive your data in a machine-readable format)
• Opt out of marketing communications (unsubscribe at any time)

To exercise any of these rights, email support@graylineerp.com. We will respond within 30 days.

7. Cookies

We use cookies and similar tracking technologies to operate the site, remember your preferences, and analyze traffic. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

8. Third-Party Links

Our site may link to third-party websites. We are not responsible for their privacy practices. Review their privacy policies before sharing information with them.

9. Children's Privacy

Grayline ERP is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it.

10. Changes to This Policy

We may update this policy from time to time. We will post the updated version here with a new "Last updated" date and notify you by email if the changes are material.

11. Contact Us

Grayline Inc.
Email: support@graylineerp.com
Website: www.grayline-erp.com