Privacy Policy

Last updated: March 2026

Grayline ERP ("Grayline", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at app.grayline-erp.com and our marketing website at www.grayline-erp.com.

1. Information We Collect

We collect information you provide directly to us, including:

• Account registration details (name, company name, email address, phone number)
• Business data you enter into the platform (projects, invoices, timesheets, staff records)
• Payment information processed securely through Stripe (we do not store card numbers)
• Communications you send to our support team

We also collect certain information automatically when you use the platform, including IP address, browser type, device information, and usage data.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Grayline ERP platform
• Process transactions and send related notices
• Send account-related communications (PIN codes, setup emails, billing notices)
• Respond to support requests and technical issues
• Monitor and analyze usage patterns to improve our product
• Comply with legal obligations

3. Data Storage and Security

Your data is stored on secure servers. Each business account is isolated in its own database — your data is never shared with or accessible to other tenants. We use industry-standard encryption for data in transit (TLS) and implement access controls to protect your information.

Stripe handles all payment processing. We never store credit card numbers, CVV codes, or full banking details on our servers.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: Third-party vendors who assist in operating our platform (Stripe for payments, email delivery services)
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)

5. Your Rights

You have the right to access, correct, or delete your personal information. You may also request a copy of your data or ask us to restrict processing. To exercise these rights, contact us at support@grayline-erp.com.

Account owners may delete their account and associated data at any time by contacting support. We will process deletion requests within 30 days.

6. Cookies

We use essential cookies required for the platform to function (session authentication, preferences). We do not use advertising or tracking cookies. You can control cookie settings through your browser.

7. Data Retention

We retain your account data for as long as your account is active. After account deletion, we retain anonymized usage data for analytics purposes. Backup copies may be retained for up to 90 days before permanent deletion.

8. Children's Privacy

Grayline ERP is a business platform intended for users 18 years of age and older. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify account holders of material changes via email. Your continued use of the platform after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
support@grayline-erp.com
Grayline ERP — Built by Contractors, for Contractors